Terms & Conditions

Payments
We accept payments through Paypal and major credit cards. Payments are due at time of order. 

Shipping
We ship within 1-3 business days of payment. We ship all candles via USPS Retail Ground, USPS First Class and/or USPS Priority Mail. Tracking numbers will be provided on all Priority Mail orders. Please note that shipping includes postage and handling. All shipping charges are non-refundable.

If your order includes a custom designed label or special order fragrance, please allow 5-7 business days for designs to be created, candles made and shipped out.

Return Policy
We guarantee our products and want you to be 100% satisfied with your order. If you have any questions or concerns, please contact us as soon as possible so we can work it out. 

Wholesale
We offer discounted rates on wholesale orders. A minimum order of 48 candles is required to receive the discounted rate. If you are interested in becoming a wholesale buyer, please contact us at twindles@yahoo.com. 

Custom Orders
We love custom orders! We would love to create a custom design for your twindle and/or provide a custom fragrance. twindles can be customized for weddings, baby showers, bridal showers, birthday parties, corporate gifts and more. If you are looking for a unique gift, please contact us.